Walmart - #1 IN THE CATEGORY
Over the course of half a century, Walmart has emerged as the largest retailer on the planet, with more than 250 million customers shopping in-store and online each week.
However, does biggest always mean best?
We’re going to take an up-close look at Walmart.com’s range, value-for-money, shipping and returns policies, and the quality of their customer service to find out why they’re the number one choice for millions of Americans every single day.
It’s hard to comprehend just how many individual products stocked on Walmart.com - an astounding 35 million. No other retailer in the world can match the sheer size of Walmart’s inventory, which includes everything from food and household items to clothing and beauty products. You’ll find outdoor furniture, electronic goods, toys and games, books and movies, all-manner of auto products, and even DIY supplies for everything from hobby projects to large-scale home improvement.
You may be wondering whether having such a vast product range means sacrificing quality for quantity; rest-assured, this is not the case. Walmart is home to some of the most trusted brand names around. That means electronics from the likes of Apple and Samsung, sporting equipment from Gold’s Gym, Hart power tools, and even designer fashion lines from names like Emporio Armani.
Walmart.com is also home to hundreds of beloved own-brand product lines, providing high-quality yet affordable options for everyone.
For millions of customers, Walmart’s even managed to replace their local pharmacy. As well as non-prescription products such as vitamins and supplements, basic medical supplies, and hair and skincare items, you can manage your medical prescriptions online. This means you can restock over the internet and collect your prescriptions in-store whenever you like.
When it comes to range, Walmart certainly comes out on top.
Deals & Value
The cornerstone of Walmart’s core operating strategy is what’s known as Everyday Low Price (EDLP), but what does it mean for customers? EDLP is a strategy that promises low prices all year round, rather than during specific sale events. While this means that some of their products may not be the cheapest at a given time, it gives customers the confidence that they’ll be getting a great deal every time without having to shop around or wait for special offers. Everyday Low Pricing isn’t just limited to select product lines either, so you’ll be getting convenience as well as superb deals.
While EDLP might be Walmart’s primary strategy, that doesn’t mean to say they don’t have sale events or deals that will save you even more money. At Walmart.com, you’ll find their Savings Spotlight page which features hundreds of products that have been discounted even further. It’s not unusual to find exclusive offers or clearance items with as much as 75% off the regular retail price, including a massive range of name-brand products.
Finally, you can open an online credit account (pending approval) that will reward you with even bigger savings on future purchases.
Shipping & Returns
While there’s nothing more convenient than shopping from the comfort of your own home, some people find the option price-prohibitive or that deliveries take too long to arrive. Fortunately, this is never the case at Walmart.com. They offer a number of shipping options, including next-day delivery for qualifying zip codes, two-day delivery on millions of items, and standard delivery (3-5 days).
You’ll never pay more than a flat delivery rate of $5.99, and if your order comes to more than a mere $35, you won’t pay a penny. Out of all retailers reviewed, none have come close to Walmart in terms of speed and value.
On the rare occasion a product doesn’t meet your needs or expectations, or if you simply change your mind about your purchase, Walmart.com makes returns extremely easy. Just log in to your Walmart.com account within 90 days of purchase to view your order history and decide whether you wish to return or replace the item. You can then print off a label that allows you to return the item by mail for free, and when it reaches its destination, you’ll receive a full refund or replacement product.
Alternatively, you can return items at your local Walmart store when you present your receipt of purchase.
If you ever have any queries or complaints while shopping at Walmart.com, their stellar customer service team is bound to have the answer. When you visit the Contact Us section of the site, you’ll first be presented with a comprehensive FAQ section that’s likely to have the information you’re looking for.
If you still can’t find what you need, there are three excellent support options. The first is their live chat feature, which allows you to message the support team directly. If you’d rather speak to somebody on the phone, you can call their helpline to be put straight through to a customer service assistant. Lastly, you can always send the company an email.
The live chat and phone support options are available every day from 7 am to 7.30 pm CST.
As a business that prides itself in being a world leader in corporate responsibility and sustainability, Walmart is committed to providing value to hundreds of millions of customers, old and new.
Shoppers love the fact they only need to visit one store to choose from such a vast selection of products knowing they’ll be getting a superb deal every time, whether that’s their weekly grocery shopping or special gifts during the holidays. Combined with unbeatable shipping rates and world-class customer service, we’ve struggled to find a reason you shouldn’t stick to Walmart.com.